Faci88 Privacy Policy – Protection of Your Personal Data

This Privacy Policy is issued by faci88 and applies to all users who access or use our platform via the website https://faci88.app or the faci88 mobile app. It describes our privacy practices regarding the collection, processing, storage, disclosure, and protection of your personal data.

By registering an account or continuing to use the faci88 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

Faci88 complies with applicable data protection requirements in Malaysia. We strive to ensure all member personal data is handled with the highest level of care and security, consistent with global industry standards.

Faci88 collects various types of personal data in the course of operating the platform. The types of data collected depend on how you interact with our platform:

We only collect data that is strictly necessary for the stated purposes. faci88 does not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required for a particular identity verification process.

Faci88 collects personal data through several different channels:

• Account Registration: When you register a new account at faci88, you provide us directly with basic information such as your name, email address, phone number, and date of birth.
• Identity Verification (KYC): Our integrated KYC process requires you to upload supporting documents such as a national ID or driver's license to verify your identity before any withdrawal is processed.
• Financial Transactions: Information related to deposits and withdrawals is collected automatically when you make transactions through supported payment methods such as DuitNow, FPX, Touch 'n Go, Boost, and GrabPay.
• Platform Usage: Usage data is collected automatically by our systems when you play games, place bets, or interact with any part of the platform.
• Cookies and Tracking Technologies: faci88 uses cookies and similar technologies to remember your preferences, maintain login sessions, and analyze usage patterns for platform improvement purposes.
• Communications with Support: When you contact the faci88 customer support team, conversations may be recorded for training, quality assurance, and dispute resolution purposes.
• Mobile Devices: The faci88 app may request access to certain device functions such as your camera (for KYC) or push notifications. You can manage these permissions through your device settings.

Faci88 uses the personal data collected for the following legitimate purposes necessary for platform operations:

• Account Management: Creating, maintaining, and managing your account on the faci88 platform, including secure login processing and password management.
• Transaction Processing: Accurately and securely processing all deposits, withdrawals, and other financial transactions you make through the platform.
• Identity Verification: Conducting required KYC checks to ensure all members meet the specified age and identity requirements.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse through monitoring of suspicious transaction patterns and behaviour.
• Service Communications: Sending important notifications related to your account such as transaction confirmations, security alerts, and terms updates.
• Responsible Gaming: Monitoring usage patterns to identify members who may need support related to responsible gaming and offering appropriate assistance.
• Platform Improvements: Analysing aggregated usage data to understand how members interact with the platform and make continuous improvements.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only to members who have opted in to receive them. You can unsubscribe at any time.
• Legal Compliance: Meeting applicable legal, regulatory, and court order compliance requirements.

Faci88 will not use your personal data for any other purposes not stated here without obtaining your consent first.

The security of your personal data is the top priority at faci88. We implement robust technical and organisational security measures to protect your data from unauthorised access, modification, disclosure, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and faci88 servers is protected with 256-bit SSL encryption — the same standard used by major financial institutions and banks worldwide.
• Hardened Data Storage: Sensitive data such as passwords is stored in irreversible hashed form. We do not store passwords in plain text.
• Strict Access Controls: Access to members' personal data within faci88's internal systems is restricted to staff who genuinely need it to carry out their duties, with full audit logs maintained.
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity or unauthorized access attempts.
• Regular Security Testing: faci88 conducts regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Secure Data Centers: Your data is stored in data centres with multi-layered physical and digital security controls that comply with international standards.

Faci88 does not sell or rent your personal data to any third party for their marketing purposes. However, we may share your personal data in the following limited circumstances:

• Service Providers: We work with trusted third-party companies to provide certain services such as payment processing (DuitNow, FPX, TnG, Boost, GrabPay), identity verification, customer support, and technology infrastructure. They may only access data required for their specific tasks and are bound by strict confidentiality agreements.
• Gaming Partners: Third-party game providers operating on the faci88 platform may receive the minimum technical data required to run their games properly.
• Legal Authorities: faci88 will disclose personal data to the relevant authorities when required to do so by law, regulation, or a valid court order.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity subject to equivalent privacy protections.
• Interest Protection: In circumstances deemed necessary to prevent fraud, financial crime, or to protect the safety of members or the general public.

All third parties that receive personal data from faci88 members are required to protect that information in accordance with data protection standards equivalent to our own.

As a faci88 member, you have the following rights regarding your personal data, subject to legal requirements that may limit the exercise of certain rights:

To exercise any of the above rights, please contact the faci88 support team via the in-platform live chat. We will process your request within a reasonable timeframe, typically within 30 business days, depending on the complexity of the request.

Please note that some of these rights may be limited in certain circumstances — for example, we may need to retain transaction records for a specified period to meet legal requirements even after an account is closed.

Faci88 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The following are general guidelines for our retention periods:

• Active Account Data: Personal data of members with active accounts is retained for as long as the account remains active. You may request account closure at any time.
• Data After Account Closure: After account closure, we retain certain records for the period required by applicable laws — typically between five and seven years — for audit, compliance, and dispute resolution purposes.
• Financial Transaction Records: All financial transaction records are retained for the minimum period required by Malaysia's financial and compliance laws.
• Security Logs: Access logs and security activity are retained for the period required for investigation purposes in the event of any security incident.
• Marketing Data: Information used for marketing communications is retained until you withdraw your consent to receive it.

Once the retention period has expired and no other legal obligations apply, your personal data will be securely deleted or anonymized so that it can no longer be linked back to you.

Faci88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions, saving language preferences, and securing transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and errors encountered — to help us improve platform performance and usability.
• Functional Cookies: Remembering your preferences such as username, language, and display settings to provide a more personalised experience.
• Analytical Cookies: Used to understand aggregated, anonymised user behaviour for platform improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the faci88 platform. For more information on managing cookies, refer to your web browser's help documentation.

Faci88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.

• Any material changes will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect, except for urgent changes required by law.
• The "Last updated" date at the top of this page will always reflect the current version of the Privacy Policy.
• Continued use of the faci88 platform after any amendments take effect will be considered your acceptance of the updated policy.
• Previous versions of this Privacy Policy can be requested from the faci88 customer support team if needed for reference purposes.

We encourage you to check this page regularly so you are always informed about how we protect your personal data.

If you have any questions, concerns, or complaints regarding how faci88 handles your personal data, we are here to help. Our data protection team can be reached via:

• Live Chat: The fastest way to get a response — available 24/7 via the chat icon at the bottom corner of the faci88 platform.
• Email: Send your privacy enquiries to [email protected]. We will endeavour to respond within 72 working hours.

For data subject rights requests (access, correction, deletion), please include the following in your request: full registered name, faci88 account number, type of request, and reason for the request. This helps us process your request more efficiently and accurately.